IMPACT WORKFORCE SOLUTIONS

Workforce Operations Supervisor

Muncie, IN
Full Time
Entry Level
Workforce Operations Supervisor – 3rd Shift
Muncie, IN

Impact Workforce Solutions is hiring a Workforce Operations Supervisor (3rd Shift) to manage on-site staffing operations inside a manufacturing facility in Muncie, IN.

In this role, you will oversee workforce scheduling, employee relations, attendance tracking, and headcount management while partnering with client supervisors to support production goals.
This opportunity is ideal for candidates with experience in staffing, manufacturing supervision, workforce management, HR coordination, or production leadership.
Shift Schedule
Training: 1st Shift (up to 30 days)
Regular Schedule:
Sunday – Thursday
7:30 PM – 6:00 AM
Why This Role is a Great Opportunity
✔ Leadership role managing a large manufacturing workforce
✔ Opportunity to grow within a workforce solutions company
✔ Work directly with operations and production leadership
✔ Gain experience in operations, workforce management, and employee relations
Key Responsibilities
Workforce Management
  • Manage daily employee headcount and shift coverage
  • Monitor attendance, timekeeping, and workforce scheduling
  • Track workforce data using workforce management systems (UKG or HRIS)
  • Ensure staffing levels support production and operational needs
Employee Relations
  • Serve as the primary overnight contact for employees
  • Address attendance issues, workplace concerns, and employee questions
  • Provide coaching, feedback, and performance support
  • Assist with documentation, disciplinary actions, and employee terminations
Client Partnership
  • Work closely with client supervisors and operations managers
  • Communicate staffing updates, workforce needs, and operational challenges
  • Support strategies that improve employee engagement and retention
Compliance & Reporting
  • Maintain accurate workforce records and documentation
  • Support safety reporting and incident documentation
  • Ensure compliance with company policies and workplace safety standards
Qualifications
Required Experience
  • 1–3 years of experience in:
    • Staffing operations
    • Manufacturing supervision
    • Workforce coordination
    • HR or employee relations
  • Strong communication and leadership skills
  • Ability to manage high-volume staffing operations
  • Proficiency with Microsoft Office
Preferred Experience
  • Experience working with Vendor Management Systems (VMS)
  • Experience with HRIS or workforce management systems (UKG preferred)
  • Background in manufacturing, production, or industrial environments
  • Bachelor’s degree in Business, HR, or related field (or equivalent experience)
About Impact Workforce Solutions
Impact Workforce Solutions delivers customized workforce and staffing solutions to clients across multiple industries. With more than 20 years of experience, we are recognized as a trusted partner in providing strategic workforce solutions.

Our culture is built on teamwork, growth, and supporting our employees’ success while helping our clients achieve operational excellence.
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Career growth opportunities
  • Supportive team environment
  • Leadership experience within a growing workforce solutions company

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.

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